Make your own free website on



5257˝ - Village Green Los Angeles, CA 90016 (323) - 937-7888 Email:






Professional Summary:


·        My objective is to work as an instructional designer, technical trainer, writer, or support desk.

·        4 years technical writer

·        3 years technical trainer

·        4 years administrator






Professional Experiences:


Instructional Designer  ­‑ Tollgrade Communications, Pittsburgh, PA:  Nov. 2001 – May 2002

·        Translated engineering baseline requirement documents into POTS Test Assurance Program (PTAP) Student Guides for Tollgrade’s customer training that incorporates training in Mechanized Loop Testing (MLT) Architecture.

·        Responsible for complete development of Student Guide and Reference Manual using MSWord 2000. 

·        Created hundreds of detailed engineering graphics for documentation using Visio 2002 software.

·        Created PowerPoint Presentation to support instructional methodologies.

·        Developed PTAP Reference Manual documentation and transferred all data to CD-ROM Web-based multi-media training. 




Technical Instructor - Applied Innovation, Inc., Columbus, OH:  2000 – 2001

·        Trained over 200 Telecommunications network maintenance and technical support engineers in the proper configuration of hardware and software applications used by the AI180 Protocol conversion Switch enhancing the student’s technical knowledge and network support capabilities.

·        Educated students in TCP/IP, X.25, ASYNC, and OSI protocols related to the installation, diagnostics, and interoperability of their AI180 switches and network elements.

·        Designed and developed PowerPoint tutorials describing usage and configuration of advanced protocol translation hardware for Qwest Communication’s national and international network engineers.




Technical Writer  Lucent Technologies, Columbus, OH:  1998 – 2000

·        Conducted Training Analysis, Job Function Analysis, and Task Analysis for SMS training classes.

·        Responsible for managing small to medium sized training classes.  Included project plan development, work break down structure, issue escalation, matrix management of instruction project team, and interface with SMEs and project/implementation groups.

·        Translated engineering baseline requirement documents into ACTIVIEW® User’s Guides for Lucent’s major Telecommunications customers and Lucent’s support personnel.

·        Created HTML web pages for on-line help documentation after collaboration with Lucent’s Systems Engineering department utilizing Adobe FrameMaker 6.0 software.

·        Created software documentation of GUI screen descriptions and tasks used by systems engineers to provision Intelligent Networking applications.




Technical Support Consultant   Nationwide Insurance, Columbus, OH:  1997 – 1998

·        Provided technical assistance to Nationwide agents for the installation and servicing of Cisco 1600 Routers and 3Com Office Connect Hubs that helped to improve the transfer of real-time data between regional and local offices.  

·        Communicated with representatives from AT&T and local communications companies to ensure proper technical facilitation, which resulted in improved customer services nationwide.




Administrator / Admissions Counselor Kent State University, Warren, OH: 1993 – 1997

·        Project leader for Kent-Warren Early Intervention Program (KWEIP). 

·        Developed curriculum for basic instructional design systems and computer-based training for 250 students.  

·        Created training guides used by staff and students for authoring web pages using HTML and web editors.

·        Provided information to students by incorporating the full range of admissions' guidelines including extensive marketing planning, recruitment strategies, and personalized contact with prospective students seeking details on career majors in consultation with departmental and college counseling offices. 

·        Responsible for promoting diversity within our student body, and sensitivity to the needs of traditionally underrepresented students.











·        Kent State University, Kent, OH - 1995


Bachelor of Science


Major:  Education, -- Minor:  Computer Science






Technical Training:


·        Advanced AI180 Switch Diagnostics


·        TCP/IP Internetworking


·        Information Mapping


·        Training Needs Analysis


·        Calling Card Service Provisioning


·        Advanced Network System Service Management System


·        Advanced Routing Service and Virtual Private Network Service Provisioning








·        Microsoft Visio 2002

·        Microsoft PowerPoint 7.0

·        Microsoft Excel 7.0

·        Microsoft Access 7.0

·        Microsoft Outlook 2000 and XP

·        Microsoft Word 2000 and XP

·        Microsoft Front Page 2000

·        FrameMaker 6.0

·        Adobe Acrobat

·        Adobe PhotoShop

·        DreamWeaver 3.0

·        Lotus Notes & 123

·        Paint Shop Pro 7.0

·        Exceed 6.1

·        ProComm Plus

·        FTP Voyager 7.0

·        Hyper Terminal

·        WebSense EIM

·        HP Actiview







Operating systems:


·        Sun Solaris 6.0

·        Windows 98, 2000, NT 4.0 and XP

·        UNIX

·        DOS

·        LINUX










·        HTTP

·        TCP/IP

·        ASYNC

·        OSI / SONET

·        X.25 (SVCs & PVCs)

·        DHCP

·        NNTP

·        NFS

·        PPP

·        IMAP

·        POP

·        SMTP

·        Frame Relay

·        ISDN










·        HTML

·        COBOL

·        PASCAL

·        BASIC








·        Networking Security / Network Architecture


·        Hands On TCP/IP Internetworking


·        Intelligent Networking


·        Advanced Protocol Conversion AISwitch 180


·        Supporting Microsoft Windows 2000