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5257˝ - Village Green |
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Objective: |
Professional Summary: |
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My objective
is to work as an instructional designer, technical trainer, writer, or
support desk. |
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4 years
technical writer ·
3 years
technical trainer ·
4 years
administrator |
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Professional Experiences: |
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Instructional Designer ‑ Tollgrade Communications, ·
Translated
engineering baseline requirement documents into POTS Test Assurance Program
(PTAP) Student Guides for Tollgrade’s customer training that incorporates training
in Mechanized Loop Testing (MLT) Architecture. ·
Responsible
for complete development of Student Guide and Reference Manual using MSWord
2000. ·
Created hundreds of detailed engineering graphics for
documentation using Visio 2002 software. ·
Created PowerPoint Presentation to support instructional
methodologies. ·
Developed PTAP
Reference Manual documentation and transferred all data to CD-ROM Web-based
multi-media training. |
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Technical Instructor - Applied Innovation, Inc., ·
Trained over
200 Telecommunications network maintenance and technical support engineers in
the proper configuration of hardware and software applications used by the AI180
Protocol conversion Switch enhancing the student’s technical knowledge and
network support capabilities. ·
Educated
students in TCP/IP, X.25, ASYNC, and OSI protocols related to the
installation, diagnostics, and interoperability of their AI180 switches and
network elements. ·
Designed and
developed PowerPoint tutorials describing usage and configuration of advanced
protocol translation hardware for Qwest Communication’s national and
international network engineers. |
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Technical
Writer – Lucent Technologies, ·
Conducted
Training Analysis, Job Function Analysis, and Task Analysis for SMS training
classes. ·
Responsible
for managing small to medium sized training classes. Included project plan development, work
break down structure, issue escalation, matrix management of instruction
project team, and interface with SMEs and project/implementation groups. ·
Translated
engineering baseline requirement documents into ACTIVIEW® User’s Guides for
Lucent’s major Telecommunications customers and Lucent’s support personnel. ·
Created HTML
web pages for on-line help documentation after collaboration with Lucent’s
Systems Engineering department utilizing Adobe FrameMaker 6.0 software. ·
Created
software documentation of GUI screen descriptions and tasks used by systems
engineers to provision Intelligent Networking applications. |
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Technical Support Consultant – Nationwide Insurance, ·
Provided
technical assistance to Nationwide agents for the
installation and servicing of Cisco 1600 Routers and 3Com Office Connect Hubs
that helped to improve the transfer of real-time data between regional and
local offices. ·
Communicated
with representatives from AT&T and local communications companies to
ensure proper technical facilitation, which resulted in improved customer
services nationwide. |
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Administrator / Admissions Counselor – ·
Project leader
for Kent-Warren Early Intervention Program (KWEIP). ·
Developed
curriculum for basic instructional design systems and computer-based training
for 250 students. ·
Created
training guides used by staff and students for authoring web pages using HTML
and web editors. ·
Provided
information to students by incorporating the full range of admissions'
guidelines including extensive marketing planning, recruitment strategies,
and personalized contact with prospective students seeking details on career
majors in consultation with departmental and college counseling offices. ·
Responsible
for promoting diversity within our student body, and sensitivity to the needs
of traditionally underrepresented students. |
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Education:
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Bachelor of Science |
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Major: Education, -- Minor: Computer Science |
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Technical Training: |
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Advanced AI180
Switch Diagnostics |
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TCP/IP Internetworking |
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Information
Mapping |
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Training Needs
Analysis |
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Calling Card
Service Provisioning |
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Advanced
Network System Service Management System |
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Advanced
Routing Service and Virtual |
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Software: |
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Microsoft
Visio 2002 ·
Microsoft
PowerPoint 7.0 ·
Microsoft
Excel 7.0 ·
Microsoft
Access 7.0 ·
Microsoft
Outlook 2000 and XP ·
Microsoft Word
2000 and XP ·
Microsoft
Front Page 2000 ·
FrameMaker 6.0 ·
Adobe Acrobat ·
Adobe
PhotoShop |
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DreamWeaver
3.0 ·
Lotus Notes
& 123 ·
Paint Shop Pro
7.0 ·
Exceed 6.1 ·
ProComm Plus ·
FTP Voyager
7.0 ·
Hyper Terminal ·
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HP Actiview |
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Operating
systems: |
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Windows 98, 2000,
NT 4.0 and XP ·
UNIX |
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DOS ·
LINUX |
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Protocols: |
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HTTP ·
TCP/IP ·
ASYNC ·
OSI / SONET ·
X.25 (SVCs
& PVCs) ·
DHCP ·
NNTP |
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NFS ·
PPP ·
IMAP ·
POP ·
SMTP ·
Frame Relay ·
ISDN |
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Languages: |
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HTML ·
COBOL |
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PASCAL ·
BASIC |
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Certifications: |
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Networking
Security / Network Architecture |
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Hands On
TCP/IP Internetworking |
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Intelligent
Networking |
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Advanced
Protocol Conversion AISwitch 180 |
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Supporting
Microsoft Windows 2000 |
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